Shipping Policy

Shipping Policy

Last Updated: 19 September 2026

At DIVSI Kalamkari, we carefully pack every order and arrange delivery from our base in Pedana, Andhra Pradesh, India.

We ship products across India through suitable delivery partners based on the order size, weight, destination, and type of shipment.

1. Where We Ship

DIVSI Kalamkari currently ships orders across India.

Orders are dispatched from Pedana, Andhra Pradesh.

Delivery availability may depend on the serviceability of the customer’s PIN code and the availability of the selected courier or transport service.

2. Our Delivery Partners

Depending on the order and destination, we may use:

India Post

India Post may be used for suitable retail and individual orders, particularly where postal delivery provides a practical option.

India Post offers domestic parcel services with tracking facilities.

DTDC

DTDC may be used for suitable courier shipments based on destination, parcel size, weight, and service availability.

SRMT Transport

SRMT Transport may be used primarily for suitable wholesale, bulk, or larger shipments, depending on the destination and transport availability.

The delivery partner may be selected by DIVSI Kalamkari according to the requirements of the order.

Customers cannot always choose a specific courier or transport provider.

3. Delivery Time

Delivery generally takes approximately 3–7 business days after dispatch.

However, actual delivery time may vary depending on:

  • Delivery location

  • PIN code

  • Courier/transport service

  • Order size and weight

  • Sundays and public holidays

  • Weather conditions

  • Transport disruptions

  • Remote or difficult-to-service locations

  • Other circumstances beyond our reasonable control

The estimated delivery period is therefore a general estimate and is not a guaranteed delivery date.

4. Order Processing Time

Orders are normally processed and prepared for dispatch after successful payment confirmation.

Processing time may vary depending on:

  • Product availability

  • Order quantity

  • Customization requirements

  • Wholesale/bulk quantity

  • Payment confirmation

  • Other order-related requirements

For large wholesale or bulk orders, additional processing time may be required.

5. Shipping Charges

Shipping charges may vary depending on:

  • Delivery location

  • Parcel weight

  • Parcel dimensions

  • Number of products

  • Order quantity

  • Delivery service selected

Where applicable, shipping charges will be displayed at checkout or communicated to the customer before dispatch.

For certain products or promotional offers, free shipping may be provided when specifically mentioned on the product page or offer.

6. Retail Orders

Retail orders may be shipped through India Post, DTDC, or another suitable delivery service depending on the destination and shipment requirements.

Once the order has been dispatched, the available tracking details will be shared with the customer through the registered contact information where tracking is available.

7. Wholesale & Bulk Orders

Wholesale and bulk orders may be shipped through SRMT Transport, DTDC, India Post, or another suitable logistics service, depending on the size, weight, destination, and nature of the shipment.

For larger wholesale orders, transportation arrangements and charges may differ from regular retail orders.

Customers placing large or wholesale orders may contact DIVSI Kalamkari before placing the order to discuss:

  • Quantity

  • Packing

  • Shipping method

  • Transport charges

  • Estimated delivery time

  • Delivery location

8. Order Tracking

When tracking is available, the tracking or consignment details will be shared with the customer after dispatch.

Customers can use the tracking information provided by DIVSI Kalamkari or the relevant delivery service to check shipment status.

India Post provides online Track & Trace facilities for its parcel services.

For transport or courier shipments, tracking availability and the method of tracking may depend on the service used.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

  • Customer name

  • House/flat number

  • Street/locality

  • City/town

  • District

  • State

  • PIN code

  • Mobile number

DIVSI Kalamkari is not responsible for delays, failed delivery, or additional delivery charges resulting from an incorrect or incomplete address provided by the customer.

10. Delivery Attempts

The courier or transport provider may make delivery attempts according to its operational procedures.

Customers should ensure that someone is available to receive the parcel at the provided delivery address.

If a parcel cannot be delivered because the recipient is unavailable, the address is incorrect, the PIN code is incorrect, or the customer refuses/does not accept the parcel, the courier or transport provider may return the parcel according to its procedures.

Any additional shipping or re-delivery charges, where applicable, may be communicated to the customer.

11. Delayed Delivery

While we aim to deliver orders within the estimated delivery period, delays may occur because of circumstances outside our control.

These may include:

  • Courier delays

  • Transport delays

  • Weather conditions

  • Natural events

  • Public holidays

  • Strikes or disruptions

  • Incorrect address information

  • Remote-area delivery

  • High shipment volumes

  • Other unforeseen circumstances

A delivery delay does not automatically qualify an order for cancellation or refund.

If your shipment appears unusually delayed, please contact us and we will assist you in checking the shipment status.

12. Damaged Parcel

Customers are requested to check the package when it is delivered.

If the outer package appears significantly damaged, opened, or tampered with, please document the condition with photographs or video where reasonably possible and contact DIVSI Kalamkari as soon as possible.

Please retain the packaging and product until the matter has been reviewed.

Any claim relating to damaged goods will be handled according to our Return & Refund Policy and the applicable courier/transport procedures.

13. Wrong or Missing Items

If you receive an incorrect product, missing item, or an item that appears to have been damaged during delivery, please contact DIVSI Kalamkari as soon as possible after receiving the order.

Please provide:

  • Order number

  • Photographs/video of the received parcel

  • Photographs of the product

  • Description of the issue

We will review the matter and provide the appropriate assistance according to our Return & Refund Policy.

14. Wholesale Transportation

For wholesale customers, shipment arrangements may be different from normal retail orders.

Large quantities may be sent through SRMT Transport or another suitable transport/logistics provider.

The customer may be required to collect the shipment from the designated transport office or delivery point where door delivery is not available.

Any applicable transport, handling, loading, unloading, or additional delivery charges will be communicated where relevant.

15. Change of Delivery Address

If you need to change your delivery address, contact DIVSI Kalamkari as soon as possible.

Address changes may not be possible after an order has been packed or dispatched.

Any additional charges resulting from an approved address change may be payable by the customer.

16. Cash on Delivery

Cash on Delivery, if offered, may be available only for selected locations, products, or orders and may be subject to additional conditions.

The availability of COD will be shown or communicated at the time of ordering.

17. International Shipping

At present, our standard shipping service is intended for deliveries within India.

International shipping is not included unless specifically confirmed by DIVSI Kalamkari before the order is placed.

18. Shipping Policy Changes

DIVSI Kalamkari may update this Shipping Policy from time to time to reflect changes in our delivery arrangements, courier services, transport providers, or business practices.

The latest version will always be published on this page.

19. Contact Us

For questions regarding shipping, delivery, tracking, or transport, please contact:

DIVSI Kalamkari
Brahmapuram, Pedana – 521366
Andhra Pradesh, India

Phone / WhatsApp: +91 7569444789

Website: divsikalamkari.com

Customer Support:
Please contact us with your order number and registered mobile number so that we can assist you quickly.