Privacy Policy
Last Updated: 18 September 2026
At DIVSI Kalamkari, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit divsikalamkari.com, create an account, place an order, make a payment, contact us, or otherwise use our website and services.
1. Who We Are
Our website is:
DIVSI Kalamkari
Brahmapuram, Pedana – 521366
Andhra Pradesh, India
Phone / WhatsApp: +91 7569444789
For privacy-related questions or requests, you can contact us using the details above.
2. Information We Collect
When you use our website or place an order, we may collect information such as:
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Name
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Mobile number
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Email address
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Billing address
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Shipping/delivery address
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PIN code
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Order and purchase details
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Products purchased or requested
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Information provided when contacting customer support
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Information submitted through website forms
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
3. How We Use Your Information
We may use your information to:
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Process and fulfil your orders
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Process payments
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Arrange shipping and delivery
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Provide order confirmations and updates
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Help you track your order
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Process returns, refunds, or cancellations
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Respond to enquiries and customer-support requests
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Manage your customer account
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Maintain transaction, accounting, and business records
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Improve our website, products, and customer experience
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Detect and prevent fraud, spam, unauthorized access, or misuse
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Maintain website security
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Comply with applicable laws and legal requirements
4. Payments
Payments made through our website may be processed by third-party payment service providers.
We do not intend to store your complete debit-card, credit-card, UPI, banking, or other payment credentials on our website.
Payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.
5. Shipping and Delivery
To fulfil your order, we may provide necessary information such as your name, mobile number, and delivery address to the courier, shipping, or logistics service responsible for delivering your order.
We provide only information reasonably necessary for order fulfilment and delivery.
6. Customer Accounts
If you create an account on our website, we may store the information associated with your account, including your name, contact details, billing and shipping information, and order history.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.
7. Cookies
Our website uses cookies and similar technologies to help provide a functional and convenient shopping experience.
Cookies may be used to:
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Keep products in your shopping cart
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Support checkout functionality
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Remember certain preferences
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Maintain login sessions
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Improve website functionality and performance
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Understand how visitors use our website
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Support website security
Some cookies may be placed by third-party services used by our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect shopping-cart, login, checkout, or other website functionality.
8. Comments and Reviews
If visitors are permitted to leave comments or product reviews on our website, we may collect the information submitted in the relevant form, together with information such as the visitor’s IP address and browser user-agent information where necessary for spam detection and website security.
If you submit a product review, the information you choose to publish may be visible to other visitors.
9. Media Uploads
If our website allows you to upload images or other media, please avoid uploading files containing unnecessary personal or location information, such as embedded GPS/EXIF data.
Uploaded content may be accessible to website visitors depending on where it is published.
10. Embedded Content From Other Websites
Our website may contain embedded content such as videos, images, social-media content, or other materials from third-party websites.
Embedded content may behave in the same way as if you had visited the third-party website directly.
Those third parties may collect information, use cookies, or track your interaction according to their own privacy policies.
11. Who We Share Your Data With
We may share necessary personal information with trusted service providers when required to operate our website and fulfil your order.
These may include:
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Payment gateway and payment-processing providers
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Courier and shipping providers
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Website hosting and technical service providers
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Website security and spam-prevention services
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Other service providers necessary to operate our online store
We may also disclose information where required by law, legal proceedings, government authorities, or to protect our rights, customers, website, or business.
We do not sell your personal information to third parties.
12. How Long We Retain Your Data
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order and transaction information may be retained for accounting, tax, legal, customer-service, fraud-prevention, and legitimate business purposes.
If you have a customer account, information associated with your account may be retained while the account remains active or as otherwise required for legitimate business or legal purposes.
Some information may need to be retained even after an account is closed or a deletion request is made where retention is required by law or reasonably necessary for legal, security, accounting, or business purposes.
13. What Rights You Have Over Your Data
Subject to applicable law, you may have the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of certain personal information
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Request information about how your personal information is used
If you have an account or have provided information through our website, you may contact us to make a privacy-related request.
We may need to verify your identity before processing certain requests.
We may retain information that we are required or permitted to keep for administrative, legal, tax, accounting, security, or legitimate business purposes.
14. Where Your Data Is Sent
Certain information may be processed by third-party services used to operate our website, process payments, deliver orders, provide website hosting, or prevent spam and security threats.
For example, visitor comments or forms may be checked through automated spam-detection or security services.
Third-party providers may process information according to their own privacy policies and applicable laws.
15. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, Internet transmission, or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the Internet.
16. Children’s Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental or guardian consent.
17. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms, payment services, courier services, or other external services.
DIVSI Kalamkari is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of those third parties when using their services.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically.
19. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact:
DIVSI Kalamkari
Brahmapuram, Pedana – 521366
Andhra Pradesh, India
Phone / WhatsApp: +91 7569444789
Website: divsikalamkari.com
We will make reasonable efforts to respond to privacy-related enquiries in accordance with applicable law.