Return & Refund Policy

Return & Refund Policy

Last Updated: 4 October 2026

At DIVSI KALAMKARI, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us and we will assist you with the return or replacement process.

This Return & Refund Policy applies to purchases made through the DIVSI KALAMKARI website.

1. Return Eligibility

You may request a return within 7 days from the date of delivery.

To be eligible for a return:

  • The product must be unused and unworn.

  • The product must not have been washed, altered, stitched, cut, dyed, or damaged.

  • The product must be returned in its original condition.

  • Original packaging, tags, labels and accessories, where applicable, should be retained.

  • The product should be securely packed to prevent damage during return transit.

  • The return request must be made within 7 days of delivery.

  • The return must be approved by DIVSI KALAMKARI before the product is sent back.

Products returned without prior approval may not be accepted.

2. Products Eligible for Return

Subject to the eligibility conditions above, the following products may be considered for return:

  • Kalamkari sarees

  • Cotton sarees

  • Silk sarees

  • Dress material sets

  • Tops and kurtis

  • Dupattas

  • Bedsheets

  • Other eligible ready-made products listed on our website

Eligibility may vary depending on the product description and whether the product has been customised or altered.

3. Non-Returnable Products

The following products are generally not eligible for return:

  • Customised or personalised products

  • Products altered, stitched, cut or modified at the customer’s request

  • Used or washed products

  • Products damaged after delivery due to customer handling

  • Products without required tags or original packaging, where applicable

  • Products that have been stained, torn, altered or otherwise damaged after delivery

  • Clearance, final-sale or specially marked non-returnable products

  • Products specifically identified on the product page as non-returnable

  • Wholesale or bulk orders, unless the issue is due to an incorrect, damaged or defective product supplied by DIVSI KALAMKARI

4. Wrong Product Received

If you receive a product different from the product you ordered, please contact us within 7 days of delivery.

Please send:

  • Your order number

  • Your name

  • Photographs of the product received

  • A photograph of the parcel/shipping label, if available

  • A brief description of the issue

After verification, we may arrange a replacement or refund, as applicable.

If the wrong product was sent by DIVSI KALAMKARI, we will bear the reasonable return shipping cost.

5. Damaged or Defective Product

If your order arrives damaged or has a manufacturing/printing defect, please contact us as soon as possible and preferably within 48 hours of delivery, with clear photographs or video showing the issue.

Please keep the original packaging until the issue has been resolved.

After reviewing the issue, DIVSI KALAMKARI may offer:

  • Replacement of the product, subject to availability; or

  • Refund of the eligible order amount.

Where the damage or defect is attributable to DIVSI KALAMKARI, reasonable return shipping charges will be borne by DIVSI KALAMKARI.

6. Customer Change of Mind

If you simply change your mind, select the wrong product, colour/design, or no longer require the product, you may request a return within the eligible return period, provided the product satisfies all return conditions.

For such returns:

The customer is responsible for the return shipping charges.

The product must be sent back using a trackable postal or courier service, preferably India Post Parcel or Speed Post, and the customer should retain the shipping receipt and tracking number.

7. Return Shipping Procedure

Do not send a return before contacting us.

Please follow these steps:

Step 1 – Contact DIVSI KALAMKARI

Contact us through WhatsApp or the contact details provided on our website.

Provide:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Photos/videos where necessary

Step 2 – Wait for Return Approval

Our team will review the request and confirm whether the product is eligible for return.

If approved, we will provide the return instructions and return address.

Step 3 – Pack the Product

Pack the product securely in suitable packaging to prevent damage during transportation.

Step 4 – Send the Return

Use a trackable shipping service.

Customers may use India Post Parcel or Speed Post or another reliable trackable courier service.

Step 5 – Send the Tracking Number

After dispatching the return, send us the tracking number and shipping receipt through WhatsApp or email.

The customer should retain the receipt until the return has been successfully delivered and the refund or replacement has been completed.

8. Return Shipping Charges

DIVSI KALAMKARI will bear the return shipping cost when:

  • We sent the wrong product.

  • The product is damaged when received.

  • The product has a verified manufacturing/printing defect.

  • The product received is materially different from the product ordered due to an error on our part.

Customer will bear the return shipping cost when:

  • The customer changes their mind.

  • The customer ordered the wrong product.

  • The customer no longer requires the product.

  • The customer requests a return for reasons unrelated to a product defect or DIVSI KALAMKARI error.

Return shipping charges paid by the customer are generally non-refundable unless the return is due to an error or verified defect attributable to DIVSI KALAMKARI.

9. Return Inspection

Once we receive the returned product, it will be inspected to confirm that it meets the return conditions.

A refund or replacement will be processed only after the returned product passes the inspection.

If the returned product is used, washed, damaged, altered, stained, or otherwise does not meet the return conditions, the return may be rejected.

10. Refunds

If a refund is approved, the eligible refund amount will be processed to the original payment method or through another appropriate refund method available for the order.

The refund amount may exclude non-refundable charges, where applicable and legally permissible.

For returns caused by a customer preference or change of mind, the original shipping charges, if separately charged, may not be refundable.

Where a return is caused by an error or verified defect attributable to DIVSI KALAMKARI, we will provide the applicable refund or replacement without unfairly passing the return shipping cost to the customer.

11. Refund Processing Time

After the returned product is received and successfully inspected, DIVSI KALAMKARI will initiate the eligible refund within a reasonable processing period.

The time taken for the amount to appear in the customer’s bank account, card, UPI account or other payment method may depend on the payment gateway, bank or financial institution.

12. Exchanges

If an eligible product is available in stock, we may offer an exchange instead of a refund.

Exchange requests are subject to:

  • Product availability

  • Return eligibility

  • Product condition

  • Verification by DIVSI KALAMKARI

If the requested replacement product has a different price, the applicable difference may need to be paid or refunded.

13. Sale and Discounted Products

Products purchased during special sales, clearance offers, promotional campaigns or discount events may have different return conditions.

Please check the product page or offer terms before placing the order.

If a product is marked Final Sale / Non-Returnable, it will not normally be eligible for return except where applicable law requires otherwise or where the product is incorrect, damaged or defective due to an issue attributable to DIVSI KALAMKARI.

14. Customised Products

Customised, personalised, altered or made-to-order products are generally non-returnable because they are prepared specifically according to the customer’s requirements.

If a customised product has been incorrectly prepared by DIVSI KALAMKARI or has a verified manufacturing defect, please contact us so that we can review the matter.

15. Wholesale and Bulk Orders

Wholesale and bulk orders are generally non-returnable because they are supplied under separate business/quantity terms.

However, if DIVSI KALAMKARI supplies an incorrect product, quantity, or a verified defective/damaged product, please contact us promptly so that the issue can be reviewed and resolved.

16. Return Address

The return address will be provided by DIVSI KALAMKARI after the return request has been approved.

Please do not send returns to any address found elsewhere on the internet, social media or previous correspondence unless the address has been confirmed by DIVSI KALAMKARI.

17. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to cancel it.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after delivery.

Any cancellation or refund will be handled subject to applicable law and the status of the order.

18. Delivery Refusal / Undelivered Orders

If an order is returned to DIVSI KALAMKARI because the customer refused delivery, provided an incorrect or incomplete address, or was unavailable to receive the shipment, please contact us.

Any refund or re-shipment will be considered based on the circumstances of the order and applicable shipping charges.

19. Important Note About Product Appearance

Kalamkari fabrics and products may have minor variations in colour, print placement, texture or appearance due to the nature of printing, fabric, dyes, lighting and individual screen settings.

Such normal variations do not necessarily constitute a defect.

However, if you believe the product is materially different from what was represented on the website, please contact us and we will review the issue.

20. How to Contact Us for a Return

For return or refund assistance, please contact:

DIVSI KALAMKARI
Pedana, Andhra Pradesh, India

WhatsApp / Phone: +91 7569444789
Email: divyasrikalamkari@gmail.com

When contacting us, please mention your Order Number so that we can assist you faster.

21. Policy and Consumer Rights

This policy is intended to provide a clear and transparent return process. Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.

DIVSI KALAMKARI reserves the right to verify return requests and update this policy from time to time. Any updated policy will be published on this website.

Thank you for choosing DIVSI KALAMKARI – Be Unique, Wear the Best.